The demand for courier and local delivery services is on the rise in the US, with the industry poised to grow by an impressive $23.18 million between 2021 and 2025.
Courier delivery services transport packages, letters, and documents for individuals and organizational clients. The businesses are common in metropolitan areas where professionals and businesses depend on same-day message delivery.
Before entrusting your package to a courier service, it’s essential to ensure that you can trust them to deliver it exactly according to your wishes. But knowing which of the 243,690 courier services in America to work with can be a challenge.
To help make things easier for you, we’ve prepared this guide on what qualities to look for when hiring a courier delivery service. Read on to learn more.
1. Excellent Customer Service
Customer service is arguably the most important quality consumers look for when choosing to do business with a company. You want to hire a courier delivery service that goes out of its way to ensure its clients are satisfied.
A time may come when you need to make an inquiry regarding the delivery of your package. The right courier service will have no problem directing you to a member of the team who’s happy to help.
A courier service that values customer service will answer all your questions in a timely manner. They’ll also be happy to give you instant status reports on your shipment, keeping you in the loop throughout the process.
The best courier service offers clients plenty of options. The fact is different clients have different needs and expectations.
For instance, some clients want immediate delivery, while others prefer same-day delivery. You may have clients who want overnight rush courier service. Choose a courier service that is flexible enough to accommodate your needs.
Flexibility also involves the method of payment. A great courier service will offer different payment options to increase convenience for their clients.
When it comes to courier service, practice makes service. The longer a courier service has been in the industry, the more clients they are likely to have handled. Naturally, that experience gives them an edge when it comes to service delivery.
Besides, a long time in the industry is an indication that the courier service has amassed a considerable client base, which points to their provision of satisfactory service.
So, how many years should the courier service you hire have been in existence? Anything from five years should be enough.
4. Excellent Routing Skills
The main reason courier services exist is to transport packages from point A to point B, and that requires good directional skills. Without these skills, efficiency is compromised, and delays may occur.
The best courier service takes the time to get completely familiar with the local neighborhoods and roads. Most use advanced GPS devices to map routes.
The aim is to take the best route possible and avoid taking wrong routes. Deep familiarity with the neighborhoods enables the courier to work around trouble spots smoothly.
5. Superior Record-Keeping Skills
Courier services need to keep track of delivery records on each run they make. First, they have to note down your name, phone number, and address for service records. They also need to collect and record your payment.
As soon as the package reaches the destination, it’s essential that the courier gets the recipient’s signature and notes the time of delivery.
Couriers need excellent record-keeping skills in case any questions or issues arise regarding the packages they handle. These records are also essential for tax reporting.
6. Fast Delivery Times
Every courier will promise to get your package to its destination within the shortest time possible, but can they guarantee it? This is essential.
The best courier will do whatever it takes to avoid delaying your package, especially when it is urgent. Read customer reviews of your potential courier service to see what kind of reputation they have regarding delivery times. If the courier has a reputation for late deliveries, cut your losses early and look for a more reliable company.
Reliable courier companies will usually have many drivers. This way, if one driver can’t reach your destination for some reason, there’s a backup driver to take over.
7. Safety Precautions
It’s no use getting your package to its destination on time if its state is compromised during shipping. You want to work with a courier service that handles packages with a lot of care.
Typically, courier services pick up parcels and transport them directly to their destination. Hire a courier service that guarantees to keep your package secure throughout the delivery process.
8. Value for Money
Sure, you want to save money on shipping, but that doesn’t mean hiring the cheapest courier service in town. Often, cheap equal low-quality service. What you want instead is to work with a company that offers the best value for your money.
Ask for a quote and enquire exactly what you’re paying for. Note that you may have to pay a little more for superior service.
It also pays to get multiple quotes and compare them before making your final destination. This way, you ensure that you aren’t overcharged for the service.
Choose the Right Courier Service for You
Before hiring a courier service, you want to make sure that the agency you choose is as reliable as possible. That’s why you need to have a list of the qualities that the courier must meet prior to starting a partnership with them. The list we’ve provided in this post can act as a guide for you.
Are you interested in courier services you can trust? Please, get in touch with us today to learn how we can help.