Due to the boom in eCommerce and online shopping growing annually at the rate of 4.5%, you might require a reliable courier service. But how do you know if you have hired a good delivery service?
Here are 7 things you need to know about finding a reliable courier that will ship your goods to your customers safely and fast.
1. Are They Professional?
Professionalism is a word that’s bandied about as if it means nothing anymore. But you are aware that your courier service represents you and your brand as much as they represent themselves.
When they are delivering your products to your valued customers, you don’t want them to say anything inappropriate or be dressed unprofessionally. That’s why hiring a professional courier service should always be on top of your list.
2. Do They Have Adequate Staffing?
It is quite annoying when you need a package delivered by a courier service and they don’t have enough employees to manage your delivery. Not only is it an annoyance to you, but it could mean the loss of a customer.
That’s why it’s important to ensure that your same-day shipping service has adequate staff on board. They should have more rather than less so that you never have to worry about delaying a parcel delivery.
3. What Do Other Customers Say About Them?
Online customer reviews should be the first place you look when finding a courier service.
Go online and check out what their reputation is like there. In addition, don’t forget to chat with some of their current customers as well.
It would be best if you could find a business similar to you that uses their services. If they have mostly good things to say about them, then that’s a good sign. It shouldn’t be a perfect review either, as that can be fishy.
4. How Good Is Their Customer Service?
When hiring same-day shipping services or any other kind of delivery service, you must be able to get in touch with their customer service ASAP.
What if your parcel is lost or delayed and you need to find out what’s going on with it? It wouldn’t be helpful if you have to wait hours to get a callback from your delivery service.
It’s also not helpful if you can get in touch with your delivery service on time, but the customer service isn’t flexible and willing to do anything in their capacity to help you fix your package issues.
5. How Easy Is It to Work With Them?
Does your delivery service have an online portal that you could use to order deliveries? Or do you have to fill out a paper form and fax it in every time you need something delivered?
Essentially, the delivery service should make it as easy as possible for you to send packages. If it’s too arduous to work with them, then it negates all the benefits of courier service usage.
If you are not tech-savvy, they should also have human representatives with whom you can chat to set up your deliveries. That’s how you know you are dealing with an A-class delivery service.
6. Do They Provide Tracking Capabilities?
With millions of packages zipping across the world every day, it is a miracle that more packages don’t get lost. In fact, 1.7 million packages are lost or stolen every single day in the United States.
If you are using a delivery service, you want to be assured that they have some sort of tracking capability included that will inform you where your package is.
That way you don’t have to deal with the loss of property and damages from customer dissatisfaction. At least you can tell your customer that you know their package is delayed, but you know where it is and how far it is.
7. Do They Have White Glove Services?
Does your business deliver a lot of fragile items or items that are of high monetary value? These items need extra care when being delivered, and that’s why you will need a courier with white-glove services included.
Any delivery that requires special handling needs its own set of procedures and processes, that a good delivery service would be capable of taking on.
If your courier service doesn’t balk at dealing with fragile items, then they are it! Hire them and never let them go. Good delivery service is worth its weight in gold.
Find a Reliable Courier in the Ottawa-Gatineau Region
Whenever you need to send a time-sensitive delivery in a fast and efficient manner, call upon the services of 10-21 SunRise, Ottawa’s most reliable courier company.
As more and more people work from home and become accustomed to online shopping, a reliable courier will more valuable than everything else.
Not only does 10-21 SunRise have the lowest turnover rate in drivers, but they are also a family-run business that believes in exceptional customer service.
They keep their pricing competitive, but they also pay their drivers well. In an age where cutting costs and wages is the big theme, it’s nice to see a family-run business like 10-21 SunRise doing things differently.
They also provide all their drivers with a two-way radio, so the drivers, dispatchers, and office staff can all be in contact with each other, ensuring that the customer packages get delivered without a hitch.
Finding a Courier Service Is Made Easy With the 7 Tips Above
If you are searching for a courier service in the Ottawa-Gatineau region, then make sure you follow the 7 tips above and find the most reliable courier service for you.
Don’t forget to contact 10-21 SunRise and ask them about their competitive pricing, online portal, and how they can support your business.