Did you know that courier and local delivery services have grown by nearly ten percent in 2022?
Even though more and more people are choosing to get their products delivered, many business owners struggle to offer their customers a seamless and hassle-free delivery experience.
This is why it is so important to know about the best tips and tricks for improving your delivery service. To help you out, we’ve created a delivery experience guide. Keep reading if you want to find out more.
Be Specific When You Communicate the Estimated Delivery Date
It is no longer feasible for businesses to offer delivery window ranges of two to three days. Your customers will feel frustrated if you don’t let them know exactly when their packages are going to be delivered.
It is essential that you offer a precise delivery date. You should consider offering a delivery time window of three days or less if you want to get the best possible customer reviews.
It is also helpful to offer an estimated time of delivery.
Keep in mind that you might start losing customers if you exceed the delivery date and time by even a few hours or a single day.
Therefore, make sure to take any unforeseen circumstances into account when you are calculating how long it will take for your customers to receive their deliveries.
Once you give your clients a delivery date and time, make sure that you stick to it no matter what.
If you need to deliver time-sensitive packages, make sure to hire a reputable same-day courier service.
Top Customer Service Tip: Provide Your Customers With Delivery Updates
It is imperative that you offer your customers same-day and fast delivery options. But you should also make sure to keep them informed about the status of their orders.
You can do this by implementing a system that lets customers know about the status of their deliveries. They will receive automated updates every time there are changes to their order shipment statuses.
If you have a large business, it might be a better idea for you to build your own system to notify customers about changes to their delivery statuses. Even though this can be costly, it will greatly improve your delivery service.
Deliver Packages that Are Undamaged
Even if you are able to consistently deliver your customers’ packages on time, this does not mean that they will always arrive in perfect condition.
You will greatly increase your delivery costs if your business delivers damaged packages because you will need to deliver them again.
This also might cause your customers to lose trust in your business. Therefore, they might choose to stop buying products from you.
All that you need to do to prevent your deliveries from being damaged is to take extra care when you are preparing their packages.
For starters, make sure that you choose the right box size. If you use packaging that is too large for the products that you are shipping, these items will be more likely to jostle around and become damaged.
It is also important to add plenty of cushioning material to your packages. This includes things such as bubble wrap and packing peanuts.
Lastly, make sure that you hire a courier delivery service that has a great track record for properly handling packages.
Prevent Misdeliveries
Packages get misdelivered all of the time. Thankfully, there are several simple things that you can do to prevent this from occurring.
For starters, double and triple-check that you have the correct delivery address for every package that you ship.
You should also make sure to record proof of delivery for all of your packages. This will allow you to drop packages off with neighbors, in doorways, or on front porches.
When customers have proof of delivery, they will know where their packages are left and when they are delivered. Therefore, it will be easy for your customers to pick up their packages when it is convenient for them.
Work With Friendly Drivers
Many business owners mistakenly think that they don’t have control over the friendliness of their delivery drivers.
But the truth is that there are various ways to ensure that your delivery drivers are professional and kind.
If you hire your own delivery driver, you should make sure to bring on new employees who have an optimistic outlook and who are very personable.
You can also design your delivery system in a way that is effective and hassle-free. You can do this by making use of route optimization software.
This will make it easier for your delivery drivers to do their jobs, which means that they will be less stressed. You can also provide your delivery drivers with high-quality equipment and dependable vehicles.
If you hire a courier or delivery service to deliver your packages, make sure to hire a company that gets great reviews and that has been in business for many years.
Personalize the Delivery Experience
There are several simple ways to make your delivery experience more personal. You can start by including a message on your order packing sheets.
You should also consider including stickers or branded materials in all of your shipments.
Improve Your Delivery Experience Today
If you are looking for ways to improve your delivery experience, remember how important it is to deliver all of your packages on time.
If you need to hire a same-day delivery service, 10-21 Sunrise can help you. Don’t hesitate to reach out to us once you are ready to get started.