What if you could satisfy customers and leave your competition in the dust at the same time?
If you’re looking to stand out from the rest, it’s time for your business to offer same day delivery. This can revolutionize your brand while also enhancing your customer service.
Wondering how fast delivery leads to better customer service, sales, and satisfaction? Keep reading to discover the answer!
What Is Same Day Delivery?
We’ve prepared a comprehensive guide to how same-day delivery can transform your business. First, though, we must define what this term means.
As terms go, “same-day delivery” is pretty much what it says on the can. Customers make an order (typically online) and receive it within 24 hours.
In most cases, the same day guarantee means a business will ship out to any customers within the country. In a few cases, businesses may limit this speedy delivery to customers within only their immediate area.
To achieve this speed, it’s important for a business to use a good courier service. Regular mail carriers usually cannot deliver items with the speed that your business requires.
Now that you know more about this fast delivery, you should understand why it’s so important.
What Is Important About Same Day Delivery?
Why should your business overhaul its delivery methods to offer super-fast delivery? We can sum that up with one word: Amazon.
It’s an open secret that every business must now compete with Amazon. In addition to offering low prices, the online giant also offers 2-day delivery on most items. And they now offer 1-day shipping on more items than eve.
In order to gain new customers and maintain your current ones, you need to be able to compete with Amazon. And while it’s difficult to beat them on price and selection, it’s easy to meet or even beat them on shipping times.
And fast shipping goes beyond keeping up with the competition; it also boosts your customer satisfaction. That’s because customers love same day shipping for many different reasons.
The Power of Impulse Buying
Brick and mortar stores basically invented impulse buying. That’s why items like magazines and snacks are always located by the cash register: customers can buy these things the moment they want to, with no waiting required.
With fast delivery, Amazon and other online retailers brought impulse buying to the digital world. Customers can buy something with a single click and rest assured they will receive it within a day or two.
With same-day shipping, you can bring the convenience of impulse buying to your local customers. Furthermore, you’ll be able to attract all new customers to your business.
Unexpected Orders
Most businesses look at faster delivery as a way to deliver their usual stock. However, same-day shipping allows you to surprise customers by selling things you would normally not sell online.
The most common item is food. Many food items cannot remain fresh when they are being delivered in a week or two. With same-day shipping, customers can receive something fresh and tasty almost right away!
It’s true that you’re not likely to change what you sell overnight. But faster shipping lets you become a more versatile store, and that helps keep more of your customers happy.
Emergency Needs
We tend to think of shopping as a luxury activity. That’s where we get the phrase “retail therapy,” which pokes fun at our need to feel better by buying ourselves something nice.
However, your customers are sometimes shopping due to emergency needs. They might need parts for a faulty automobile, water for a home with plumbing problems…the list goes on.
By offering same-day shipping, you can help your customers in their time of need. This instantly builds loyalty because they now know they can count on you and your business when sudden disaster strikes.
Less Holiday Stress
Ever wonder why so many people shop online for the holidays? This is due to the increasing stress of holiday shopping.
Your customers must spend countless hours coming up with the perfect gift ideas for all of their family and friends. And then they must jockey for position in various retail stores and fight to buy the last remaining hot Christmas item in the store.
Needless to say, all of that makes the joyful season full of stress. But by offering same-day shipping, you can spare customers all of that misery.
They can browse and shop for Christmas gifts without leaving the house. And they have the peace of mind of knowing the item will definitely arrive in time for the holidays.
Needless to say, saving the holidays for your customers reduces their stress and builds their loyalty.
Saving Time
Another reason customers love same-day delivery is pretty obvious: it saves them a lot of time!
While shopping can be fun, it can also be time-consuming. Even if someone knows exactly what they are looking for, they must deal with traffic, store crowds, and other annoyances.
Because of that, what could be a 10-minute shopping experience stretches into a 2+ hour nightmare. But with online shopping and same-day shipping, customers can get exactly what they want without leaving their house or even taking off their pajamas.
More Options
The final reason that same-day delivery is so important is simple: it opens up more shopping options for your customers.
Think about the customers who live in small towns and rural areas. When they shop locally, they are limited to the handful of stores around them.
Online shopping means they can order more items than ever before. And same day shipping means they get most of the convenience offered by local stores.
Long story short? Same-day shipping lets you offer local convenience to a global audience.
How to Achieve Same Day Delivery
Now you know the benefits of same day delivery. But do you know who can make it happen for your business?
We are a courier service that specializes in lightning-fast delivery. To see how we can take your business to the next level, contact us today!