Few aspects of your business matter more than the perception your customers have for your brand and its image.
A couple of bad experiences could be a detriment to your entire operation. One of the most important experiences for your customers is on-time delivery.
They expect your product to be sent on the day, if not sooner than the day that you promised it would arrive. That’s why it’s important to use a courier service that you can trust.
But how do you know which is the best courier for you to use? Here are several key aspects that every top-rated courier service has to its name.
Strong Headcount
There’s a reason why your business doesn’t just deliver the packages to your clients’ yourselves…you don’t have the headcount to do it. If you did, you wouldn’t have any need for a third party to do so.
Because of that, you need to make sure the service you use has the necessary manpower to deliver your packages whenever and wherever.
You’ll undoubtedly have holidays that conflict with the days that your shipments are out for delivery to your customers. Those are when delivery needs are at their highest, but your customers don’t have any sympathy for that.
They still expect their orders to be delivered on time, which means your courier partner needs to meet that expectation.
The best courier services prioritize on-time shipping by loading up with the quantity and quality of employees to carry it out. Place a premium at finding a service that has a healthy mixture of both.
A service that has 1,000 employees, but doesn’t properly train their employees to carry out deliveries, is a complete waste of time. You join forces with them, and you’re asking for bad customer reviews.
Better to find a courier service with a respectable number of well-trained employees that know best practices in getting your parcels on your client’s doorstep fastest.
In with the Times
These days there are more technological devices to help with distribution than ever before.
The best courier services are ones that keep up with the latest trends in their industry in an effort to maximize their efficiency. That means that your delivery improves as they advance on the software they use.
You don’t have to be up to date on the latest and greatest delivery devices to tell when a service is or isn’t up to speed on the trends… you’ll know it when you see it.
For example, even the least tech-savvy customers in the modern world are aware that you can track your package through a company’s app/website. If you come across a courier service that doesn’t have that, turn away and run for the hills!
Prioritizes Customer Service
The customer’s happiness is you and your courier partner’s number one priority. As such, they should show dedication to maximizing customer services.
Finding a courier that prioritizes the customer should be the sole focus as you find a service to team up with for the foreseeable future. They need to be able to keep up with both you (their customer) and the customers you have as well.
Customer-friendly couriers maintain constant communication with their clients in many different ways. They’ll have customer service lines, responsive drivers, and dispatch to keep a watchful eye on all shipments.
The best services keep full transparency with everyone involved during the delivery process.
If there’s a setback with a shipment, your courier service should have drivers and representatives that keep track and communicate all delays with its customers.
Today’s marketplace has technology designed to up efficiency and keep track of almost any situation.
As such, customers have become increasingly more demanding for wanting answers when things go awry. Your courier service needs to have the service team to field their questions.
While you’ll certainly do all you can to maintain your customer’s happiness, once it’s being delivered it’s up to your courier service to stay in communication. Pair yourself up with someone that prioritizes that above all else.
Seamless Transitions
You’ve spent all this time and energy making your operations as efficient as possible, why risk that with anything other than a courier that can match it?
To best assist the customer, there needs to be a smooth transition from the point of your customer’s purchase to delivering their purchase to their front door. You and your service need to gel together in order to achieve fast delivery.
Find yourself a team with a proven track record of success. Finding an experienced courier service means you’ll have years of experience in a business endeavor you’ve never gone through.
What’s more, they need to keep in constant communication with you.
If you find the right courier, you’ll be able to pick up the phone and have your questions answered within minutes. That’s a factor that’s worth its weight in gold!
Find the Best Courier Service for Your Business
Now that you’ve seen the traits of what an ideal delivery service has in store, it’s time to team up with the best courier service around!
Take the stress of the delivery process out of your hands and find the peace-of-mind that you deserve.
Be sure to check out this article on how to send a parcel more efficiently for more insight on what a streamlined courier service looks like.
For more inquiries, please reach out via our contact us page and we’ll be happy to assist you further!