Around 10% of packages delivered by well-known shipping giants arrive damaged or with broken products inside. And, most customers expect a full refund, even if the damage occurred during shipping.
Finding a company that is reliable, budget-friendly, and does everything you need can be difficult. Yet, it’s necessary to find one you trust to ensure your packages are delivered on time and in one piece.
That’s why you need to know exactly what to ask when hunting for a courier service. The right questions will lead you to a firm that can help you properly.
Keep reading to find out the top questions to ask before you choose a courier company.
What Is Your Experience?
More is done by courier services than taking a package from one destination to another. The job cannot be done by just anyone. If there are miscommunications or other problems, your package may be delayed.
That is why a courier service with extensive experience is your best option. A good courier company has had years of experience in the industry with many happy customers. Anything less, and you may not have a good experience.
What Kinds of Service Do You Provide?
Before hiring a courier firm, make sure that they offer all the services you will need.
If you don’t have time to bring them your packages. You need to ask: is package pick-up offered? Many courier companies offer same-day or immediate pick up depending on the time and size of your request.
Also, ask if they do same-day delivery. When you do, find out how. This will ensure you know they do it reliably. If it’s important to you to get same-day delivery, you’ll want your courier company doing it right.
Availability is also important. If you need constant service, find a courier company that offers that. Make sure they can deliver on holidays and weekends too.
It is a good idea to make a list of things you need from your courier service before you start looking for one. This way, you won’t waste time with a firm that can’t offer you what you need.
Are You Insured Fully?
A fully insured courier company is a safe courier company. When you own a business, you already have a lot of different risks to deal with.
If you choose a company that is not properly insured, you could be liable for accidents when your delivery drivers are on the streets. A courier service that is fully insured protects you from costly liability suits.
A trustworthy company will be happy to provide you with proof of insurance. If they can’t, they are not the company you are looking for.
Who Do I Speak to if There Is an Emergency?
Knowing who to call when a problem arises is of utmost importance. Your courier service should have a clear chain of command to help you with any delivery issue you encounter.
Find out if they have a reliable way for you to communicate with them before a big issue occurs. They should have standard responses to almost any problem that may arise.
Are There Any Limits or Restrictions?
Some courier services have weight, size, and content restrictions on their orders. It’s best to find out what those limits and restrictions are before choosing a courier firm.
If you regularly need large packages delivered, find a company that can handle their size. Every courier will be able to tell you their limits before you decide to work with them.
What Technology Do You Use?
Finding out the technology a courier service uses is very helpful for you. A good company’s technology allows for quickly delivered items. They also have well-tracked and managed packages.
When choosing a courier company, find out if you can place your order online or on your smartphone. Additionally, find out if they send SMS confirmations and proof of delivery.
The better technology they have, the more informed you can be about the status of your packages.
How Do I Place My Order?
Placing your order should be easy with a good courier service. Some companies may ask you to call them to place an order, while others will allow you to do it online or on an app.
No matter what, their ordering system should be efficient and simple. Their order confirmations should also be timely and clear.
How Large Is Your Fleet?
The size of a company’s fleet often determines the timeliness of its packages. Even if you don’t plan to ship many packages regularly, the size of your courier’s fleet may affect their arrival date.
Be positive that your potential courier service has plenty of vehicles to support all their customers.
How Is Your Pricing Better Than Others?
Many courier companies have competitive pricing. It’s how they stay in business. Ask this simple question. Your potential courier should give you information about the different offers they have for customers.
Some offer better deals to customers who don’t need same-day or even two-day delivery. Others offer deals to customers who trust them with regular package shipments.
Learn from them what their actual prices are, including hidden fees. Then, find out what deals you qualify for. This will help you determine what it will cost to work with this courier company.
Choose the Best Courier Company
The right courier company may not stand out to you immediately. It will likely take some questioning and time. Be patient when choosing who will be delivering your packages, and ensure that they offer everything you need.
10-21 Sunrise delivery is one of the best options for courier service out of Ottawa. With 25 years of experience and several delivery options, we stand out from your average courier firm.
Contact us today to learn more about the services we offer and get an estimate on the packages you need to be shipped.