You will place a great deal of trust in a courier.
It’s a courier’s job to protect an item in a safe manner when making their way from A to B.
For this reason, it is understandable you’ll want to separate the wheat from the chaff.
To help you do so, we’re offering the 5 qualities of a good courier service.
1. Exceptional Customer Service
Customer service is everything in the courier industry.
There may come a time when you have a question about a delivery. For example, you might need to know the length of time the service will take.
As a result, it helps to be able to contact a professional member of the team, who will be happy to help.
It’s not all about the support system, though. The courier drivers must also display exceptional customer service skills, too.
That’s why you should consider us here at 10-21 Sunrise. We use a handy radio system that allows us to connect with our friendly drivers and customers.
This allows us to provide an immediate status report on your shipment. As our helpful drivers will work with us to ensure you’re kept in the loop.
2. A Flexible Courier Service
When booking a courier, you should look for a company that provides plenty of options.
We understand that different people have different needs. For this reason, we can provide same-day, overnight rush or immediate courier services.
A courier should be flexible for you, not the other way around.
If they fail to offer many courier options, they might be unable to accommodate your needs.
If this is the case, look for a more flexible company that can simplify the shipment process.
3. Value for Money Services
Cheap often equals a poor quality service.
Poorly-paid drivers may equal a poor customer service experience.
As a result, it may cost you considerably more in the long-run.
It’s essential to look for both clear and reasonable prices when hiring a courier.
We believe in providing value to both our customers and our drivers.
To provide the finest customer service, we only work with the finest courier drivers.
As a result, we can tick every box on our list to provide a value for money experience.
4. Experience
With more than 25 years’ experience, we know what makes a courier stand out among their rivals.
That is, of course, knowledge and experience. When a satellite navigation system breaks, it helps to have a driver who knows his or her way from A to B.
Look for a courier service that knows your chosen area well, so they won’t get lost without a digital map.
This experience will ensure a package arrives at a destination on time.
5. Quick Delivery Times
A courier should go above and beyond to be at your destination when they say they will be.
After all, you have hired their services so a package can arrive at a location as soon as possible.
If a company has gained a reputation for being late or bad service, cut your losses and hire a more reliable service.
Speed of delivery should be at the top of your list when it comes to a courier service.
That’s why we have a team of 37 drivers to meet our commitment to you.
If a driver can’t make it to a location for one reason or another, a backup driver will be on their way without question.
Hire a company who is willing to go the extra mile to ensure a parcel is received on time.
For more information on our courier services, don’t hesitate to call us on 613-822.7233.